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INFO-CHIP COMMUNICATIONS

INFO-CHIP COMMUNICATIONS is one of North America's leading providers of Telephone on-hold marketing services and systems.  ICC's 100% digital system of production and playback ensures CD quality production throughout.  No moving parts. No maintenance. Just plug in...and play!

Every day, millions and millions of phone calls are made & received. Just think of the calls in and out of your organization. Although you may not like to, sometimes calls do need to be placed on hold. In fact, here are some interesting statistics from AT&T and Teleconnect Magazine:

• 70% of all your calls will be placed on hold.

• 52% of those calls will be left on hold for over 1 minute.

• Of those calls left on hold for longer than a minute, 60% hang up before someone has a chance to answer the line.

• Of those who hang up, 30% will NOT CALL BACK.

• 88% of all callers prefer custom messages on hold over all other on hold options. (This includes the radio - in fact, the radio produces even higher hang-up rates than dead air or silence on hold.)

DPU-2000

Using the newest technology available on the market, the DPU-2000 (Digital Playback Unit series-2000) uses programming similar to CD writing, making certain that your callers receive a clear, concise sound.